FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1-2 business days. Delivery times vary by location: 5-15 business days for domestic orders and 10-30 business days for international orders.
Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination.
How can I track my order?

Once your order ships, you'll receive a tracking number via email to monitor your delivery. You can also check it on the website.

What is your Return/Exchange policy?
We accept exchanges for higher or equal value items available on the website. Exchanges are allowed for 15 days from the delivery. Item's need to be unused and all tags should stay intact.
How do I initiate a Exchange?
Contact us on Instagram/Website/Customer Care Email.
Do you offer exchanges?
Yes, we're happy to exchange items, subject to availability.

What payment methods do you accept?
We accept all major credit cards and other secure payment methods available at checkout.
Can I modify or cancel my order?
Please contact us immediately on customer care email/ Instagram/ Website if you need to modify or cancel your order. Once shipped, changes cannot be made.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information.

How do I care for my purchase?
Care instructions are included with each product. Please follow them to ensure longevity.

How can I contact customer support?
You can reach us via email, Instagram, or our contact form. We typically respond within 24 hours.